Normal Business Hours:
Monday-Friday 10:00-5:00 Central Time
HERE for International Shipping Information
Roses And Teacups office and shipping department will be closed
on the days listed below in the observance of the holidays. Orders
submitted on these days will not be processed until the next open
Fri, July 4, 2014
Mon, Sept 1, 2014
Thu-Fri, Nov 27-28, 2014
Wed-Wed, Dec 24-31, 2014
New Years Day
Thu-Wed, Jan 1-7, 2015
Fri, Apr 17, 2015
Mon, May 25, 2015
How will I know when my order has shipped?
When your order ships, you will receive a tracking number via
I only received part of my order.
We offer many handcrafted gifts which ship directly from where
they are created, decorated, poured, sewn, assembled, etc. One
order may contain items from 5 sources! The remainder of your
order is most likely shipping in another box.
If your items are damaged in shipment, please notify us within 3
days of receipt, and we will have our shipper pick them up so that
we can receive our refund from the shipper and reship your items.
In general, in-stock items are shipped within 5 business days.
Many of our items are handcrafted one at a time just for you!
Please plan ahead as much as you are able, especially for large
events. Our handcrafted items may take several weeks to complete
BEFORE we ship them to you.
If you need your order expedited, please call us to inquire!
If you are paying with PayPal, please be sure that your correct
shipping address is on your account.
If your order has been scanned as delivered by the shipping
company we cannot send a refund or free replacement. Please be
sure that if you will not be home for delivery, that you have
arranged to have a neighbor or friend pick up your packages for
Additional Charges Apply for AK, HI and PR
||$0.01 USD - $19.99 USD
||$20.00 USD - 39.99 USD
||$40.00 USD - $69.99 USD
||$70.00 USD - $99.99 USD
||$100.00 USD - $249.99 USD
||$250.00 and up USD
Tea Cups for Events:
When purchasing teacups and delicate favors for events, be sure
to either order a few extra or allow time for replacements.
We are VERY careful in our packing, but occasionally there will
be a broken item.
Of course we will replace anything that does not arrive in good
condition, but this takes time and we want your event to go
Porcelain orders of $250 or more may require additional shipping
fees totalling 10%-15% of your subtotal due to weight.
Why has my credit card been charged if you haven't shipped my
Many of our items are custom made by artists. You are, in
essence, commissioning works of art in pottery, fabric, jewelry,
wax, paint, porcelain, etc. We have to pay these artisans before
they begin work on your order. When your order is completed, they
will ship it!
We want you to be happy with your purchases! If you are not
pleased with your order, please notify us within 3 days that you
are planning a return. If you return an item to us without
notifying us, we cannot guarantee a refund.
A restocking fee of $25 will be charged if returned items appear
used or damaged.
Upon receipt of your items, a refund of your purchase costs will
be issued. We regret that we cannot refund shipping costs unless a
mistake was made on our part.
Please be aware that custom made items cannot be returned unless
an error is made, for example, in printing or color.
We do not offer returns on Clearance or Sale merchandise.
Items should be returned to:
Roses and Teacups
2760 Union Hill Road
Bradford, AR 72020
Roses and Teacups does not under any circumstances sell or give
our customer information to anyone else with the obvious
exceptions of the shipping company delivering the order and, if
appropriate, our artists and suppliers who ship products directly.
The contact information that you give us is used for the express
purpose of assisting you with your orders. We will not contact you
unless there is a question regarding your order.
Our newsletter is sent only to those who sign up for it, and the
option to unsubscibe is available at any time.
Payment transactions with Roses and Teacups are encrypted and
There is a problem with my order:
Please contact us directly if you have not received your order,
if your order arrives damaged, or if something is not correct in
Did we make a mistake? We will make it right!