Policies

Normal Business Hours:  
Monday-Friday 10:00-5:00 Central Time

CLICK HERE for International Shipping Information

FAQ:

Shipping:

Holiday Closures:

Roses And Teacups office and shipping department will be closed on the days listed below in the observance of the holidays.  Orders submitted on these days will not be processed until the next open business day.

Independence Day
Fri, July 4, 2014

Labor Day
Mon, Sept 1, 2014

Thanksgiving
Thu-Fri, Nov 27-28, 2014

Christmas
Wed-Wed, Dec 24-31, 2014

New Year’s Day
Thu-Wed, Jan 1-7, 2015

Good Friday
Fri, Apr 17, 2015

Memorial Day
Mon, May 25, 2015

How will I know when my order has shipped?

When your order ships, you will receive a tracking number via email.

I only received part of my order.

We offer many handcrafted gifts which ship directly from where they are created, decorated, poured, sewn, assembled, etc.  One order may contain items from 5 sources!  The remainder of your order is most likely shipping in another box.

Damaged Order:

If your items are damaged in shipment, please notify us within 3 days of receipt, and we will have our shipper pick them up so that we can receive our refund from the shipper and reship your items.

Shipping Time:

In general, in-stock items are shipped within 5 business days.  

Many of our items are handcrafted one at a time just for you!  Please plan ahead as much as you are able, especially for large events.  Our handcrafted items may take several weeks to complete BEFORE we ship them to you.

Expedited Shipping:

If you need your order expedited, please call us to inquire!  866-998-2877

Correct Address:

If you are paying with PayPal, please be sure that your correct shipping address is on your account.

If your order has been scanned as delivered by the shipping company we cannot send a refund or free replacement.  Please be sure that if you will not be home for delivery, that you have arranged to have a neighbor or friend pick up your packages for you.


Domestic Shipping
Additional Charges Apply for AK, HI and PR

$6.95 USD $0.01 USD - $19.99 USD
$9.95 USD $20.00 USD - 39.99 USD
$12.95 USD $40.00 USD - $69.99 USD
$16.95 USD $70.00 USD - $99.99 USD
$19.95 USD $100.00 USD - $249.99 USD
$23.95 USD $250.00 USD -  USD

Tea Cups for Events:

When purchasing teacups and delicate favors for events, be sure to either order a few extra or allow time for replacements.
  
We are VERY careful in our packing, but occasionally there will be a broken item.

Of course we will replace anything that does not arrive in good condition, but this takes time and we want your event to go perfectly!

Porcelain orders of $250 or more may require additional shipping fees totalling 10%-15% of your subtotal due to weight.

Why has my credit card been charged if you haven't shipped my order yet?

Many of our items are custom made by artists.  You are, in essence, commissioning works of art in pottery, fabric, jewelry, wax, paint, porcelain, etc.  We have to pay these artisans before they begin work on your order. When your order is completed, they will ship it!

Returns:

We want you to be happy with your purchases!  If you are not pleased with your order, please notify us within 3 days that you are planning a return.  If you return an item to us without notifying us, we cannot guarantee a refund.

A restocking fee of $25 will be charged if returned items appear used or damaged.

Upon recept of your items, a refund of your purchase costs will be issued. We regret that we cannot refund shipping costs unless a mistake was made on our part.

Please be aware that custom made items cannot be returned unless an error is made, for example, in printing or color.

We do not offer returns on Clearance or Sale merchandise.

Items should be returned to:

Roses and Teacups
2760 Union Hill Road
Bradford, AR  720

Privacy:

Roses and Teacups does not under any circumstances sell or give our customer information to anyone else with the obvious exceptions of the shipping company delivering the order and, if appropriate, our artists and suppliers who ship products directly.

The contact information that you give us is used for the express purpose of assisting you with your orders.  We will not contact you unless there is a question regarding your order.

Our newsletter is sent only to those who sign up for it, and the option to unsubscibe is available at any time.

Payment transactions with Roses and Teacups are encrypted and secure.

There is a problem with my order:

Please contact us directly if you have not received your order, if your order arrives damaged, or if something is not correct in your order.

866-998-2877

info@rosesandteacups.com

Did we make a mistake?  We will make it right!

Seasonal and Holiday
Seasonal and Holidays

Handbags Totes and Travel
Purses, Totes and Travel

Aprons, Hats, Victorian and Red Hat Attire
Victorian Hats, Shawls and Aprons

Jewelry and Ornaments Made from China
Broken China Jewelry

Christian Gifts and Favors
Christian Gifts and Favors

Tea Cozies & Teacup Totes
Tea Cozies and Tea Cup Carriers

Heirloom Baby Clothes
Heirloom Baby Dresses and Gowns

Home Decor
Romantic Home Decor

Tea Jewelry, Cameo Jewelry
Teapot Cameo Silver Spoon Jewelry

Ladies' Delights
Unique Gifts for Her

Linens and Lace
Linens and Lace

Pens Tea Cards & Tea Stationery
Victorian and Tea Stationery

We Accept All Major Credit Cards!



Roses And Teacups is an Upfront Merchant on TheFind. Click for info.