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HERE for International Shipping Information
How will I know when my order has shipped?
When your order ships, you will receive a tracking number via email.
I only received part of my order.
offer many handcrafted gifts which ship directly from where they are
created, decorated, poured, sewn, assembled, etc. One order
may contain items from 5 sources! The remainder of your order
is most likely shipping in
If your items
are damaged in shipment, please notify us within
3 days of receipt, and we
will have our shipper pick them up so that we can receive our refund
from the shipper and reship your items.
In general, in-stock items
are shipped within 5 business
Many of our items are handcrafted one at a time just for you! Please plan ahead as much as you are able, especially for large events. Our handcrafted items may take several weeks to complete BEFORE we ship them to you.
If you need your order expedited, please call us to inquire! 866-998-2877
you are paying with PayPal, please be sure that your correct shipping
address is on your account.
If your order has been scanned as delivered by the shipping company we cannot send a refund or free replacement. Please be sure that if you will not be home for delivery, that you have arranged to have a neighbor or friend pick up your packages for you.
|$6.95 USD||$0.01 USD - $19.99 USD|
|$9.95 USD||$20.00 USD - 39.99 USD|
|$12.95 USD||$40.00 USD - $69.99 USD|
|$16.95 USD||$70.00 USD - $99.99 USD|
|$19.95 USD||$100.00 USD - $249.99 USD|
|$23.95 USD||$250.00 USD - USD|
Tea Cups for Events:
When purchasing teacups and
delicate favors for
events, be sure to either
order a few extra or allow time for replacements.
We are VERY careful in our packing, but occasionally there will be a broken item.
Of course we will replace
anything that does not arrive in
condition, but this
takes time and we want your event to go perfectly!
Porcelain orders of $250 or
more may require
additional shipping fees totalling 10%-15% of your subtotal due to
Why has my
charged if you haven't shipped my order yet?
Many of our items are custom made by artists. You are, in essence, commissioning works of art in pottery, fabric, jewelry, wax, paint, porcelain, etc. We have to pay these artisans before they begin work on your order. When your order is completed, they will ship it!
We want you to be happy with your purchases! If you are not pleased with your order, please notify us within 3 days that you are planning a return. If you return an item to us without notifying us, we cannot guarantee a refund.
of $25 will be charged if returned items appear used or damaged.
Upon recept of your items, a
refund of your
purchase costs will be issued. We regret that we cannot
refund shipping costs unless a mistake was made on our part.
that custom made items cannot be
returned unless an error is made, for example, in printing or color.
We do not offer returns on Clearance or Sale merchandise.
Items should be returned to:
Roses and Teacups
2760 Union Hill Road
Bradford, AR 720
Roses and Teacups does not under any circumstances sell or give our customer information to anyone else with the obvious exceptions of the shipping company delivering the order and, if appropriate, our artists and suppliers who ship products directly.
contact information that you give us is used for the express purpose of
assisting you with your orders. We will not contact you
there is a question regarding your order.
Our newsletter is sent only to those who sign up for it, and the option to unsubscibe is available at any time.
Payment transactions with Roses and Teacups are encrypted and secure.
There is a problem with my
Please contact us directly if you have not received your order, if your order arrives damaged, or if something is not correct in your order.
Did we make a mistake? We will make it right!